FOREWORD
The Equal Opportunities Commission (EOC) is mandated by the Constitution of the Republic of Uganda to eliminate discrimination and inequalities against any individual or group of persons, and to take affirmative action in favor of marginalized groups, with the aim of redressing imbalances and promoting equal opportunities for all.
In pursuit of the above mandate, and in line with Establishment Notice No. 3 of 2011, the Commission has developed its Service Delivery Standards (SDSs). These standards are anchored in key national frameworks including Vision 2040, the National Development Plans, the Public Finance Management Act (Cap 171), and the Public Service Transformation Programme. They set out clear benchmarks for quality, timeliness, accessibility, efficiency, and cost-effectiveness in the delivery of services to our stakeholders.
The SDSs serve a dual purpose. First, they provide assurance to the public—particularly vulnerable groups—that the Commission is committed to equity and inclusion by ensuring fair access, benefit, and participation in all our programs and services.
Second, they provide a transparent framework for accountability, guiding both the Commission and the citizens we serve in knowing what to expect, demand, and deliver.
Through these Service Delivery Standards, the Commission reaffirms its commitment to fairness, justice, and equal opportunities in national development. We call upon all stakeholders—government institutions, development partners, civil society, and citizens—to embrace and uphold these standards so that together, we may build a more inclusive and equitable Uganda.
Hon. Safia Nalule Juuko
Chairperson
Equal Opportunities Commission